Because we record every call, determining enquiries from non-enquiries is quite simple. We'd consider a non-enquiry to be:
• Someone asking for employment with you •
• A call from someone trying to sell you something •
• A request for you to do something out of your skill-set •
• A request to do something outside of your normal working location •
• Where someone has simply dialled the wrong number •
• A call from anyone just asking for free advice •
But it doesn't stop there. There is no charge for:
• Calls from your existing customers •
• Duplicate and subsequent calls from enquirers •
The recording we make of the call will always be able to tell us very quickly whether it's a genuine enquiry, or one of the above 'non-enquiries'.